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Deze vacature is niet meer vacant: Order management | Temporary

Werkgever:Unique
Plaats:Eindhoven
Beknopte omschrijving
Do you have excellent communication skills in English and are you up for a temporary administrative challenge in an international work environment? We are recruiting a Back Office representative that will be responsible for the order-to-cash proce

Beschrijving


Do you have excellent communication skills in English and are you up for a temporary administrative challenge in an international work environment? We are recruiting a Back Office representative that will be responsible for the order-to-cash process flow for distributors and local offices.


Your responsibilities include:


ORDER ENTRY


  • Responsible for accepting, reviewing, processing and dispatching customer orders which are received by e-mail, fax, post or telephone

  • Verification of credit limits with finance

  • Verification of export license and anti-boycott rules and guidelines

  • Adjust and maintain prices in the ERP system following tender / quotations documents

  • Document and execute relevant credit notes linked contracts/ agreements (bulk discounts, commissions, FOC arrangement)

RETURN MANAGEMENT


  • Accurately and timely update returns in our ERP system liaising with warehouse and customers

  • Follow up on product complaints within specified timeframes

  • Seek approval for and make the necessary credit notes/warranties

  • Returning/replacing of faulty programmers

ADMINISTRATION


  • Ensure critical data is maintained in the ERP system (Customer master, master comments and prices)

  • Consistently provide relevant paperwork such as packing lists, certificates, proforma invoices.

  • Provide ad hoc and periodical sales reports needed for Sales Representatives and/or customers.

  • Handle and follow-up on Letters of Credits, tenders

QUALITY


  • Ensure accurate tracking of lot controlled products via correct system processing and updates

  • Ensure adequate stock counts in main and consignment locations (if applicable)

  • Understand and continuously improve QA procedures

  • Follow up on Complaint Case Reporting

  • Drive/Assist communication to customers related to non-conforming products

  • Establish and evaluate service levels for above activities

Functie-eisen


  • Excellent communication skills in English

  • Graduate degree in Business Administration or Communication (or equal by experience)

  • Preferably 2 years experience in order management in a position related to customer service / sales support / export

  • Working knowledge of SAP is preferred

  • Accurate and detail oriented

  • Flexible work attitude and no 9-5 mentality

  • Strong administrative skills

  • Able to perfom in a fast-paced work environment

  • Able to work with tight deadlines

  • Team player

  • Available immediately

Wat wij bieden

  • Full time

  • Temporary role at least until the 31th of March 2019 (extension is possible, starting asap)

  • International and dynamic work environment

  • Salary indication: approx. 2300,- gross/month

  • On top of your salary, travel expenses are compensated